Frequently Asked Questions

Microsoft Azure is a leading cloud platform for Small and Mediums sized business (SMEs). It is used at home, at school and at work and at some point, everyone has used it. It's globally recognised, trusted and used by all types and sizes of companies and individuals worldwide.

Microsoft Azure is an integrated cloud hosting service that SMEs worldwide are using to build, deploy, and manage various applications through Microsoft’s global network of datacentres. With Azure, you get the freedom to build and deploy wherever you want, using the tools, applications, and frameworks of your choice.

You can also choose as little or as much as you want to use, making Microsoft Azure a flexible option for all budgets and requirements. You only pay for what you need.

So, it’s no surprise that this is the platform of choice for HAYNE.cloud making it a great choice for SMEs looking for a robust and trusted fully managed cloud solution.

Read more about Microsoft Azure Cloud Solutions here or read about HAYNE.cloud managed cloud services.

If you are wondering "Do I need a managed cloud solution?" Then ask yourself these questions;

  1. Are you a small or medium-sized (SME) business with ambitions to grow?
  2. Do you need to leverage technology in order to grow your business, manage customers, deliver services?
  3. Do you have a growing number of employees?
  4. Do you feel like you could benefit from expert IT consultancy at your disposal?
  5. Do you worry about security of data, potential (revenue impacting) down-time due to technical issues?

If it's yes to ANY of those, then moving towards working with a Managed Cloud Services partner (MCSP) could be the most rewarding thing you can do this year!

If you also recognise any of the issues below too, then it is 100% the right time for you to consider moving to a managed cloud services solution.

"Not again!" recurrent IT issues

If your business is suffering recurrent IT issues which are taking time to fix and there are frequent periods of unexpected downtime which no one can seem to explain, alarm bells should be ringing. A good managed cloud services partner will have all the latest tools and technologies to identify issues before they become a problem. They will be able to detect and solve problems (usually) before you’ve noticed and prevent them from happening again. Of course, with that said systems are always prone to human error, either from the end user or the software programmer and encountering some issues is inevitable even with the most comprehensive monitoring, its then how the MCSP reacts, learns and adapts is what separates an MCSP from a typical support provider.

"It’s with IT…." support issues take time

Whether its user error or a bug in the system, if something does go wrong, you want the problem addressed quickly. If your IT provider’s response-time is slow, the downtime is wasting your time and money. Once you have logged an IT support request a qualified Managed Service Provider will respond to you quickly, providing clear timelines of when you can expect a resolution or at least a clear plan of action.

Working 9 to 5

Although you don’t work around clock your infrastructure definitely does, and so does your MCSP. A reliable MCSP will have a solid monitoring solution in place, able to cope with any unwelcome surprises that may pop up at any time of the day or night, probably before you’ve even noticed anything is wrong. System monitoring is the core of any good MCSP as it provides a visual overview of the infrastructure and alerts staff to emerging issues, if that happens to be outside of support hours, then alerts get directed to on-call staff.

The dog ate my work?

Data is the core resource of any business. Very few businesses can function for very long without their data or systems, a week, a day, an hour? Data backup is a good start, but what if the systems that you need them to work on are also down. A good Managed Cloud Service Provider will find out how long you can be without your critical systems and data, and then create a disaster recovery plan to make sure they can be restored and working before it gets critical. If you’re settling for less than this level of service, you need to ask yourself whether you are properly protected.

Switch it off and on again

The bigger your business gets the more complex your IT needs become as well as your reliance on technology to work the first time, every time. It’s not unusual for a business to quickly outgrow the capabilities of the systems and possibly the IT staff that are managing them.

For some businesses, this can restrict further growth by reducing productivity due to disruption caused by system failures, capacity issues or simple inefficiency. A professional Managed Service Provider will be able to provide you with the IT support you need as well as the guidance to make sure your IT is working as hard as you are.

Managed Cloud Services are a range of services delivered by a Managed Services Provider, MSP (such as HAYNE.cloud).

Instead of you working directly with a cloud provider such as Microsoft Azure or Amazon Web Services, the MSP works on your behalf and 'manages' your cloud infrastructure for you. The MSP 'manages' your 'cloud'. An MSP is essentially the expert middle man, who knows the cloud platform, is trained on the cloud platform and can help you to maximise the cloud platform for your business. So instead of you having to be a cloud expert and know when to upgrade, what products to use, what to back up and when - the MSP does all of this for you.

An MSP acts as an extension of your IT department by managing, monitoring and keeping your cloud infrastructure safe, secure, running and up-to-date. An MSP provides cloud expertise, tools, and processes that most small or medium businesses (SMEs) can’t match on their own.

An MSP level of service varies based on your business structure and requirements. An MSP can be your entire IT department, running your entire cloud infrastructure, essentially becoming your external IT department. Alternatively, they could work with an internal IT specialist/team to deliver extra cloud expertise. Essentially, an MSP brings extra cloud support which means you can focus on your business or your IT specialist/team can focus on innovation, instead of fire-fighting, handling back-ups or administering updates.

Managed Cloud Solutions/services is one of the leading ways SMEs are choosing to run their Cloud IT infrastructure (IaaS), as it ensures high levels of stability and security while reducing the administrative overhead. SMEs are able to have the expertise of an experienced cloud technician, without the high salary cost.

An MSP is the IT department you would build yourself if you had the resources to do it. Very few SMEs have the resources and expertise to create a world-class IT department. This is why managed cloud service providers exist and due to the growth in cloud solutions, it is becoming the defacto choice.

Managed cloud infrastructure services provide managed IT services across an entire infrastructure, including management of communication systems, databases, data centres and cloud infrastructure (IaaS). Managed cloud infrastructure providers often employ programmers, enterprise architects, and other extremely specialised IT professionals.

HAYNE.cloud is built on and supported by Microsoft Azure. Providing you with peace of mind that your cloud solutions, big or small, are supported by Microsoft's huge infrastructure and our Microsoft certified technical experts and technicians. Perfect for SMEs who want the expertise of an IT team, without the overhead.

Read more about HAYNE.cloud managed cloud solutions or read more about why Microsoft Azure is a great platform for SMEs.