If you are wondering “Do I need a managed cloud solution?” Then ask yourself these questions;
- Are you a small or medium-sized (SME) business with ambitions to grow?
- Do you need to leverage technology in order to grow your business, manage customers, deliver services?
- Do you have a growing number of employees?
- Do you feel like you could benefit from expert IT consultancy at your disposal?
- Do you worry about security of data, potential (revenue impacting) down-time due to technical issues?
If it’s yes to ANY of those, then moving towards working with a Managed Cloud Services partner (MCSP) could be the most rewarding thing you can do this year!
If you also recognise any of the issues below too, then it is 100% the right time for you to consider moving to a managed cloud services solution.
“Not again!” recurrent IT issues
If your business is suffering recurrent IT issues which are taking time to fix and there are frequent periods of unexpected downtime which no one can seem to explain, alarm bells should be ringing. A good managed cloud services partner will have all the latest tools and technologies to identify issues before they become a problem. They will be able to detect and solve problems (usually) before you’ve noticed and prevent them from happening again. Of course, with that said systems are always prone to human error, either from the end user or the software programmer and encountering some issues is inevitable even with the most comprehensive monitoring, its then how the MCSP reacts, learns and adapts is what separates an MCSP from a typical support provider.
“It’s with IT….” support issues take time
Whether its user error or a bug in the system, if something does go wrong, you want the problem addressed quickly. If your IT provider’s response-time is slow, the downtime is wasting your time and money. Once you have logged an IT support request a qualified Managed Service Provider will respond to you quickly, providing clear timelines of when you can expect a resolution or at least a clear plan of action.
Working 9 to 5
Although you don’t work around clock your infrastructure definitely does, and so does your MCSP. A reliable MCSP will have a solid monitoring solution in place, able to cope with any unwelcome surprises that may pop up at any time of the day or night, probably before you’ve even noticed anything is wrong. System monitoring is the core of any good MCSP as it provides a visual overview of the infrastructure and alerts staff to emerging issues, if that happens to be outside of support hours, then alerts get directed to on-call staff.
The dog ate my work?
Data is the core resource of any business. Very few businesses can function for very long without their data or systems, a week, a day, an hour? Data backup is a good start, but what if the systems that you need them to work on are also down. A good Managed Cloud Service Provider will find out how long you can be without your critical systems and data, and then create a disaster recovery plan to make sure they can be restored and working before it gets critical. If you’re settling for less than this level of service, you need to ask yourself whether you are properly protected.
Switch it off and on again
The bigger your business gets the more complex your IT needs become as well as your reliance on technology to work the first time, every time. It’s not unusual for a business to quickly outgrow the capabilities of the systems and possibly the IT staff that are managing them.
For some businesses, this can restrict further growth by reducing productivity due to disruption caused by system failures, capacity issues or simple inefficiency. A professional Managed Service Provider will be able to provide you with the IT support you need as well as the guidance to make sure your IT is working as hard as you are.